Privacy Policy

Effective date: September 25, 2026

Villa Experience LLC (“Villa Experience”, “we”, “us”) arranges luxury villa stays in Mexico. This policy explains what information we collect through villaexperience.com, our inquiry forms, our chat and our Travel Letter newsletter, and how we use it.

What we collect

Information you give us. When you send an inquiry, request a callback or chat with us, we collect what you enter — for example your name, email, phone number, country or city, travel dates, group size, room needs, the villa you are interested in and your message. If you send files in chat, we receive those too. Please do not send passport or payment-card details through forms or chat.

Newsletter. If you choose to join the Travel Letter, we collect your email address, your consent and its date, and any travel preferences you share. Sending an inquiry or making a booking does not subscribe you.

Website use. Like most websites, ours records how it is used:

• Google Analytics helps us see which pages are visited and how people find us.
• Our own source tracking saves a small cookie that remembers how you arrived (for example from a Google search, an ad or a social post) for up to 90 days, so we know which of our marketing works. If you send an inquiry, this information is attached to it.
• Our chat stores your name, email and conversation ID in your browser so it can recognize you when you return.
• Embedded services such as YouTube videos, the GetYourGuide tours widget and WhatsApp links connect to those companies, which apply their own privacy terms.

How we use it

• To answer your inquiry and plan your stay.
• To send the Travel Letter, only if you asked for it.
• To understand which pages and marketing channels are useful, so we can improve them.
• To keep business records of past inquiries and stays, so we can help you again when you come back.

We do not sell your personal information.

Who we share it with

Your inquiry normally stays with our team. When it is needed to arrange your stay or services, we share your name and contact details (email, and sometimes phone) with the villa’s owner or manager, or with our local concierge partner. We also use trusted service providers to run our website, chat, email and analytics (for example Google for analytics and MailerLite for the newsletter), who handle information on our behalf. We may disclose information if the law requires it.

Cookies

Cookies are small files a website saves in your browser. We use them for analytics, for remembering how you found us, and for our chat. Visitors from the European Union and the United Kingdom are asked for permission before optional cookies are used. You can also delete or block cookies at any time in your browser settings.

How long we keep it

We keep inquiry and booking records for as long as they are useful to serve you and to meet our legal and accounting obligations — this lets us help you if you return years later. If you unsubscribe from the newsletter, we keep only your email address so we do not write to you again. You can ask us to delete your information at any time.

Your choices and rights

• Newsletter: unsubscribe with the link in any email.
• Access, correction, deletion: email us and we will respond within 30 days.
• Mexico: you can exercise your ARCO rights (access, rectification, cancellation and opposition) by emailing us with your name, the request and a way to confirm your identity.
• European Union / United Kingdom: you also have the right to object, to restrict use, to receive your data, to withdraw consent and to complain to your local data authority.
• United States: residents of states with privacy laws can make the same requests by email.

Security

We use reasonable measures to protect your information. No website or email system is completely secure.

Children

Our services are for adults planning travel. We do not knowingly collect information from children.

Changes

If we update this policy, we will change the effective date above.

Contact us

Villa Experience LLC
8848 N Rainbow Blvd
Las Vegas, Nevada 89107
United States
marketing@villaexperience.com